If something has gone wrong, we want to hear from you so we can put things right and improve the services we provide.
You can submit a complaint using the contact details below or by completing the online complaints form.
Once we receive your complaint, we will investigate the issue and aim to respond within 10 working days.
If you are not satisfied with the Stage 1 response, you can request a review of your complaint. We aim to provide a response within 20 working days.
Download our complaints policy and procedure.
Annual complaints performance and service improvement report.
Statement from the governing body regarding complaints performance.
Self-assessment against the Housing Ombudsman Complaint Handling Code.
Submit your complaint using the form below and our team will respond as soon as possible.
If you are unhappy with how your complaint is being handled, you can contact the Housing Ombudsman Service for independent advice and support.
We are committed to making our complaints process accessible to everyone and can provide support where required.