Tenants

Support and services for your home.

Sunny Vale tenant

This page provides everything you need as a Sunny Vale tenant.

Whether you’re reporting a repair, paying rent, or giving feedback, we’re here to make things clear, fair, and easy to manage.

Report a Repair

If something in your home isn’t working, report it as soon as possible so we can arrange the appropriate repair.

Emergency repairs include issues that affect safety or the structure of your home, such as gas leaks, major water leaks, or total power failure.

Routine repairs include non-urgent issues like leaking taps or faulty fittings.

How to report a repair:

We’ll confirm when your repair is scheduled and what to expect.

Pay Your Rent

Rent must be paid in full and on time. There are several ways to pay.

If you’re experiencing financial difficulty, let us know.

How to Pay

We can help you explore options and connect you with support services.

Complaints

Make a Complaint or Provide Feedback. We welcome all feedback, positive or negative, as it helps us improve our service.

Once we receive your complaint, we’ll acknowledge it within 5 working days and aim to resolve it within 10 working days. If you’re not satisfied with the outcome, it can be escalated.

How to Contact

We are committed to acting on feedback and learning from every complaint.